Managed IT, In-House IT, and a Hybrid Model: Finding the Right Fit

The role of IT in the business world is more significant now than ever. As businesses strive to stay competitive and resilient, the question of how to manage IT services becomes paramount. Should you fully embrace a managed IT approach, maintain an in-house IT team, or explore the best of both worlds with a hybrid model? Let’s delve into each option, backed by insightful statistics, to help you decide which model is best for your business.

Managed IT: Discovering the Power of Outsourcing

Outsourcing IT services has become increasingly popular, allowing organizations of all sizes to tap into specialized expertise while focusing on their core competencies. According to a survey by Statista, as of 2022, 68% of organizations outsource at least some of their IT functions.

Managed IT services offer a proactive approach to IT management, with 24/7/365 monitoring, regular updates, and rapid response to issues. The standard break/fix IT model is replaced by diligent scanning, detecting, and resolving of potential issues before they become a problem. The results are enhanced efficiency, reduced downtime, and significant cost savings. On average, businesses can save up to 40% on IT costs by outsourcing, as reported by Deloitte.

Beyond cost savings, outsourced IT provides access to a broader skill set and better tools. Managed Service Providers (MSP’s) often employ a team of experts with diverse experiences, ensuring that your organization benefits from the latest technologies and industry best practices. It would be impossible for small to mid-size businesses to employ a large, in-house team of specialized IT experts, so most rely on IT generalists to figure-out how to manage all the needs of the organization. This isn’t efficient, and in the case of cybersecurity, it leaves these businesses vulnerable.   

Man working on in-house IT

In-House IT: The Control and Customization Advantage

Maintaining an in-house IT team provides a level of control and customization that some organizations find indispensable. The ability to have immediate, on-site support can be valuable for businesses with unique IT requirements or industry regulations.

According to a study by CompTIA, 56% of companies still rely on in-house IT staff to manage their technology needs. This approach allows for more direct alignment with the organizational culture and offers immediate response to changing needs. Some executive leaders prefer to have direct alignment with their in-house IT leadership and place more trust in those within their organization. This can, however, be risky at times due to the technical nature of the department, which makes it challenging to provide proper IT oversight.

In-house IT can also create deeper understanding of the business’s unique needs, leading to custom solutions. However, it’s essential to note that this model requires upfront investments in hiring, training, and tooling.  

The Hybrid Model: Striking a Balance

For many businesses, the answer is a hybrid-IT model that combines the strengths of both managed IT and in-house IT. This approach provides the flexibility to scale resources as needed, leveraging external expertise and tooling while maintaining control over critical functions.

In a survey by Tech Republic, 57% of businesses adopt a hybrid IT strategy, citing the ability to balance cost savings and control as the primary driver. This model allows organizations to strategically allocate resources, keeping mission-critical operations in-house while outsourcing routine tasks and specialized functions. Where cybersecurity is concerned, this model is especially helpful because of the unique specializations you can get from a managed security services provider in addition to 24/7/365 monitoring and support.

The hybrid model offers a pragmatic approach for businesses looking for the best of both worlds. It ensures that internal IT teams can focus on strategic initiatives while MSPs handle routine tasks, and this optimizes overall efficiency.

Finding Your Fit: Considerations and Recommendations

Choosing the right IT management model depends on various factors, including the size of your organization, industry regulations, budget constraints, and the complexity of your IT needs.

For small to medium sized businesses with limited resources, Managed IT services can provide a cost-effective solution, offering enterprise-level capabilities without the associated costs.

Larger enterprises with complex IT infrastructures may find value in maintaining an in-house team to address the nuances of their specific industry and business. The control and customization as a result of this approach can be pivotal in industries where compliance and security are top priorities.

Ultimately, the hybrid model offers a balanced approach, allowing organizations to tailor their IT strategy based on evolving needs. It is crucial to assess your organization’s unique requirements, conduct a cost-benefit analysis, and seek input from key stakeholders before making a decision.

The choice between managed IT, in-house IT, or a hybrid model is not a one-size fits all decision. By understanding the strengths and weaknesses of each approach and aligning them with your organizational goals, you can find the right fit that propels your business forward in the ever-evolving digital landscape. BCS365 partners with organizations of many sizes and industries as both a full-service managed IT firm, and a hybrid IT partner that works with your team.