Customer portal

Base Packages: MSP

MSP support packages, designed by our IT experts

At BCS365, every customer is unique. Every plan is 100% customized to your needs. Because our product offering is extensive, we’ve put together real-world packages designed to help make the selection process easier.

ESSENTIAL

  • IT Support Coverage: 8x5 M-F
  • Service Level Agreement
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Monthly Support Tickets
  • Case Management
  • Vendor Management
  • ITSM Access: Portal
  • Desktop Automation
  • Desktop Management
  • Basic Backup Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Executive Reporting: Biannual
  • Tech Account Manager
  • Inside Account Manager
  • Field Account Manager
  • Virtual CTO
Find out more

ENHANCED

  • IT Support Coverage:
    12x5 M-F
  • SLA: 8 hours
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Monthly Support Tickets
  • Case Management
  • Vendor Management
  • ITSM Access: Portal
  • Desktop Automation
  • Desktop Management
  • Basic Backup Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Executive Reporting: Quarterly
  • Tech Account Manager: Biannual
  • Inside Account Manager
  • Field Account Manager
  • Virtual CTO: Annual
Find out more
POPULAR

ELITE

  • IT Support Coverage: 24x7
  • SLA: 4 hours
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Monthly Support Tickets
  • Case Management
  • Vendor Management
  • ITSM Access: Custom**
  • Desktop Automation
  • Desktop Management
  • Basic Backup Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Executive Reporting: Monthly
  • Tech Account Manager: Quarterly
  • Inside Account Manager
  • Field Account Manager
  • Virtual CTO: Quarterly
Find out more
**Can be customized if client desires, at no extra cost.

ELITE PLUS

  • IT Support Coverage: 24x7
  • SLA: 2 hours
  • Remote Support
  • Onsite Support: Included*
  • Remote Monitoring
  • Monthly Support Tickets
  • Case Management
  • Vendor Management
  • ITSM Access: Custom**
  • Desktop Automation
  • Desktop Management
  • Basic Backup Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Executive Reporting: Custom
  • Tech Account Manager: Monthly
  • Inside Account Manager
  • Field Account Manager
  • Virtual CTO: Monthly
Find out more
*Onsite resolution for issues that cannot be resolved remotely.
**Can be customized if client desires, at no extra cost.
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Let's build your custom package.

At BCS365, every customer is unique. Every plan is 100% customized to your needs and budget.
Let's Get Started
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