Managed Services Packages

Managed support packages, designed by our IT experts

At BCS365, every customer is unique. Every plan is 100% customized to your needs. Because our product offering is extensive, we’ve put together real-world packages designed to help make the selection process easier.

ESSENTIAL

  • IT Support Coverage: 8x5 M-F
  • Service Level Agreement
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Unlimited Monthly Support Tickets/Cases
  • Case Management
  • Vendor Management
  • ITSM Access: Portal
  • Desktop Automation
  • Desktop Management
  • Microsoft Application Support
  • 3rd Party Application<br>Support: Optional
  • Basic Desktop Backup Management: Optional***
  • Biannual Client Business Reviews
  • Inside Account Manager
  • Tech Account Manager
  • Field Account Manager
  • Virtual CTO
  • Cloud VOIP User Support: Optional
Find out more
***Does NOT include Backup Software (can be provided by BCS365 separately or provided by Client)

ENHANCED

  • IT Support Coverage: 24x5 M-F
  • SLA: 8 hours
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Unlimited Monthly Support Tickets/Cases
  • Case Management
  • Vendor Management
  • ITSM Access: Portal
  • Desktop Automation
  • Desktop Management
  • Microsoft Application Support
  • 3rd Party App Support
  • Basic Desktop Backup Management: Optional***
  • Quarterly Client Business Reviews
  • Inside Account Manager
  • Tech Account Manager: Biannual
  • Field Account Manager
  • Virtual CTO: Annual
  • Cloud VOIP User Support: Optional
Find out more
***Does NOT include Backup Software (can be provided by BCS365 separately or provided by Client)

ELITE

  • IT Support Coverage: 24x7
  • SLA: 4 hours
  • Remote Support
  • Onsite Support: Optional
  • Remote Monitoring
  • Unlimited Monthly Support Tickets/Cases
  • Case Management
  • Vendor Management
  • ITSM Access: Custom**
  • Desktop Automation
  • Desktop Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Basic Desktop Backup Management***
  • Quarterly Client Business Reviews
  • Inside Account Manager
  • Tech Account Manager: Quarterly
  • Field Account Manager
  • Virtual CTO: Quarterly
  • Cloud VOIP User Support
Find out more
**Can be customized if client desires, at no extra cost. ***Does NOT include Backup Software (can be provided by BCS365 separately or by Client)
POPULAR

ELITE PLUS

  • IT Support Coverage: 24x7
  • SLA: 2 hours
  • Remote Support
  • Onsite Support*
  • Remote Monitoring
  • Unlimited Monthly Support Tickets/Cases
  • Case Management
  • Vendor Management
  • ITSM Access: Custom**
  • Desktop Automation
  • Desktop Management
  • Microsoft Application Support
  • 3rd Party Application Support
  • Basic Desktop Backup Management***
  • Monthly Client Business Reviews
  • Inside Account Manager
  • Tech Account Manager: Monthly
  • Field Account Manager
  • Virtual CTO: Quarterly
  • Cloud VOIP User Support
Find out more
*Onsite resolution for issues that cannot be resolved remotely. **Can be customized if client desires, at no extra cost. ***Does NOT include Backup Software (can be provided by BCS365 separately or by Client)
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