Challenge
Background
Founded in 1916, this Massachusetts-based manufacturer of technologically-advanced textiles for the automotive, medical, filtration and defense markets, had only 300 employees when they began their partnership with BCS365 in 2012. They now have more than 700 employees worldwide. With a state-of-the-art manufacturing network that spans eight global manufacturing plants and seven commercial offices, this company is world-renowned for their lamination production.
Discovery
When BCS365 first started consulting with the Client, they were in the market for a new phone system. While initially looking at Avaya products, BCS365 recommended a Cisco solution instead because they were an industry leader from a technology perspective.
At the time, VoIP phone integration was the optimal choice, but implementing that system would require upgrading all the Client’s switching to handle the new phone system. Although this would be a significant investment, BCS365 was able to clearly illustrate the cost benefits of making the change.
During the discovery process, BCS365 was able to get a better understanding of the Client’s data management needs and recommended installing new routers with servers and setting up local authentication at all the sites with these servers.
Solution
At the time, the two largest VoIP manufacturers were Avaya and Cisco. The Client carefully reviewed both systems and ultimately chose Cisco and worked with the BCS365 account management team, to assist in the purchase and installation of the phone system. BCS365 installed a Cisco BE6K solution across all their sites. To support this solution, the Client required an upgrade to all their switching, routing and even some cabling. The system included integrated teleconferencing which was especially important to address their geographically disparate offices.
With their projected growth, they needed to align with an MSP that could continue to support them as they expanded. When they found out BCS365 supported more than just VoIP, they decided to cut ties with their MSP and move all support services to BCS365.
