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Challenge An existing BCS365 client who provides linen services to the hospitality industry was in need of a custom CRM ticketing process to automate their business operations which were being handled manually at the time. The new system needed to enable employees to enter and monitor incoming client tickets and prioritize them so they could meet delivery commitments. The available off-the-shelf applications either could not meet their needs or were too costly.

Challenge A Massachusetts-based medicinal cannabis grower was expanding their operations from a single site location (roughly 10,000 square feet) that housed a grow, processing, and medical sales operation under one roof, to a second 30,000-square-foot facility, with a third location focused on retail aiming to open in 2021. Without an in-house IT staff and having utilized a local 8×5 IT outsourced firm when they were a single site, they needed to transition to a 24x7x365 MSP who could deliver the type of SLA’s and resources their business requires and who also has a proven track record working with an expanding business.

The Know How to Best Support the Specialized Needs of Life Science Companies Challenge In 2019, the Client, a clinical-stage biopharmaceutical company, sent out a Request for Proposal (RFP) looking for core IT services in a regulated environment including:

Challenge In 2012, the Client was in the market for new phone system. With multiple offices in the U.S. and abroad, it was particularly important they have a system that included integrated teleconferencing. The Client had an existing relationship with an MSP who did not sell or support VoIP phone systems, and they knew that with their projected growth, they may have to consider a change.

Challenge Headquartered in San Diego, this founder of 5G silicon chip technology, was under contract with an MSP who was not fulfilling their IT support needs. The provider was not consultative, did not adhere to ITAR compliance practices and was overcharging for their services. The company needed to find a reliable MSP partner who could fulfill their IT support needs 24/7 while also meeting their growth needs as they rapidly expanded.