How to Protect Against E-Signature Software Phishing Scams

The adoption of electronic signature (e-signature) software has become increasingly common among businesses seeking to streamline document workflows and enhance efficiency. However, alongside the benefits of e-signature solutions comes the risk of phishing scams targeting unsuspecting users. In recent months, there has been a surge in e-signature software phishing scams, with cybercriminals exploiting popular platforms like DocuSign to deceive users and steal sensitive information. In this blog, we’ll delve into the tactics used by e-signature software phishing scams, explore the potential consequences for businesses, and discuss strategies for protecting against these threats.

Understanding E-Signature Software Phishing Scams

E-signature software phishing scams typically involve cybercriminals sending fraudulent emails masquerading as legitimate e-signature requests from trusted platforms such as DocuSign, Adobe Sign, or HelloSign. These phishing emails often contain convincing replicas of e-signature notifications, complete with company logos, branding, and sender information, making them appear authentic to unsuspecting recipients.

The goal of these phishing scams is to trick users into clicking on malicious links or downloading attachments that redirect them to phishing websites designed to steal login credentials, personal information, or sensitive business data. Once obtained, this information can be exploited for various nefarious purposes, including identity theft, financial fraud, and unauthorized access to corporate systems and accounts.

E-Signature Phishing

Consequences of E-Signature Software Phishing Scams

The consequences of falling victim to an e-signature software phishing scam can be severe and far-reaching for businesses. Some potential repercussions include:

Data Breaches: Phishing attacks can result in the unauthorized access and exfiltration of sensitive business data, including customer information, financial records, and proprietary documents, leading to data breaches and regulatory compliance violations.

Financial Losses: Cybercriminals may use stolen credentials to initiate fraudulent transactions, transfer funds, or compromise accounts, resulting in financial losses for affected businesses and individuals.

Reputation Damage: A successful phishing attack can damage a company’s reputation and erode trust with customers, partners, and stakeholders, leading to loss of business opportunities and diminished brand credibility.

Legal and Regulatory Consequences: Failure to adequately protect sensitive information and prevent phishing attacks can expose businesses to legal liabilities, regulatory fines, and lawsuits, particularly in industries subject to stringent data protection regulations such as GDPR and HIPAA.

Protecting Against E-Signature Software Phishing Scams

Docusign scam

While e-signature software phishing scams can be challenging to detect and mitigate, implementing proactive security measures and raising awareness among employees can significantly reduce the risk of falling victim to these threats. DocuSign has a resources page dedicated to recognizing and reporting these types of phishing emails. Here are some strategies from BCS365 for protecting against e-signature software phishing scams:

Employee Training and Awareness: Educate employees about the risks of e-signature software phishing scams and provide guidance on how to recognize and report suspicious emails. Conduct regular security awareness training sessions and simulate phishing attacks to reinforce best practices and promote a culture of cybersecurity vigilance.

Verify Sender Identity: Encourage employees to verify the legitimacy of e-signature requests by independently confirming the identity of the sender through official channels, such as contacting the sender directly via phone or accessing the e-signature platform directly through a trusted bookmarked link.

Inspect URLs and Attachments: Instruct employees to carefully scrutinize URLs and attachments in e-signature emails for signs of phishing, such as misspellings, unusual domains, or unexpected file types. Advise users to hover over links to preview the destination URL before clicking and to avoid downloading attachments from unknown or suspicious sources.

Enable Multi-Factor Authentication (MFA): Implement multi-factor authentication for e-signature software accounts to add an extra layer of security and prevent unauthorized access in the event of compromised credentials. Require users to verify their identity through a second factor, such as a one-time passcode sent via SMS or email, in addition to their password.

Deploy Email Security Solutions: Invest in robust email security solutions, such as spam filters, antivirus software, and email authentication protocols (e.g., SPF, DKIM, DMARC), to detect and block phishing emails before they reach users’ inboxes. Leverage advanced threat intelligence and machine learning algorithms to identify and mitigate evolving phishing threats in real-time.

Regular Software Updates and Patch Management: Keep e-signature software and associated applications up to date with the latest security patches and software updates to address known vulnerabilities and mitigate the risk of exploitation by cybercriminals. Implement a comprehensive patch management strategy to ensure timely deployment of patches across all devices and systems.

Monitor and Analyze Email Traffic: Deploy email monitoring and analysis tools to monitor inbound and outbound email traffic for indicators of phishing activity, such as suspicious URLs, anomalous attachment behavior, and keyword patterns indicative of phishing campaigns. Leverage email security incident response capabilities to investigate and remediate phishing incidents promptly.


E-signature software phishing scams pose a significant threat to businesses of all sizes, exploiting trust and familiarity to deceive unsuspecting users and steal sensitive information. By understanding the tactics used by cybercriminals, raising awareness among employees, and implementing proactive security measures, organizations can mitigate the risk of falling victim to these scams and safeguard their valuable data and assets. Remember, the key to effective protection against e-signature software phishing scams lies in proactive defense, continuous vigilance, and a comprehensive cybersecurity strategy tailored to the evolving threat landscape. Stay informed, stay vigilant, and stay secure.