Digital transformation means more than technology

Businesses are eager to implement digital transformation strategies to stay relevant in their industries.

Digital transformation is a well-known buzzword, but what does it really mean?

This is the question that many businesses are asking themselves. But there are some key questions that must be answered in order for any business to successfully implement a digital transformation strategy: What is your vision for your company? What values do you want to uphold?

What is digital transformation?

Digital transformation is a broad term. It’s typically used when a business is preparing to adapt their digital processes and procedures in order to conform with current technological trends. The goal of this process is to increase the company’s competitiveness, make its daily processes more efficient, and provide customers with the best possible experience.

Digital transformation has changed the way we work, consume content and socialize with each other. It has impacted every industry on many levels, across industries such as retail, manufacturing, and finance. Digitalization will continue to change how all these industries work.

Knowing the right tech to adopt for your company is vital; the latest technology is not necessarily the best option for your business and employees.

Digital transformation has brought more opportunities to businesses worldwide. The technological advancements and digitization change the way companies approach their workflows, content production, employee skillsets, and customer interactions.

The key to digital transformation is understanding what your goals are, how your departments serve your customers, and what workflows are currently helped or hindered by the technology being used. Only then can you start looking to technology that can target those factors and help you achieve your business goals.

Digital transformation is about your people

At the heart of digital transformation is utilizing the right digital technology to improve customer experiences and business processes.

Every industry is requiring digital transformation in order to find new ways of increasing customer experience and business growth. As technology advances, there are more ways for companies to adapt and provide a better customer experience.

When it comes to digitization in general, it is not just about utilizing the best technology available, but also choosing the right digital tech to streamline the way your employees run their everyday tasks and serve your customers.

Your customers are the target

One of your top business priorities is giving your customer the best service possible. A recent study found that 63% of customers will abandon an organization or brand if they have a less than satisfactory experience.

Companies that are looking to stand out from the others in their industry will search for different ways of providing value to their customers. They will go beyond simply redesigning their website to make it more aesthetically pleasing; they’re thinking about redefining their systems and business processes so they can provide a higher quality service.

Customers expect you to have a digital presence, as well as well-organized services and an efficient communication channel. For example, most customers would prefer to text or email businesses as opposed to speaking on the phone. Without modernizing your communication channels, you risk frustrating customers or, in the worst-case scenario, losing them.

You should also keep employees in mind when considering your digital transformation strategy. By automating redundant tasks that were once a burden on them, you can help them focus on more productive work. This has the added benefit of making employees more satisfied with their work, boosting staff retention.

Knowing what your customers and employees expect from you can greatly help you pinpoint the digital tools you need to utilize in your digital transformation strategy.

Creating a digital transformation strategy for your business

Digital transformations help companies make a better use of their resources. There are many steps that need to be taken in order to successfully implement a digital transformation strategy – they just need to be pursued gradually, consistently, and with patience.

A successful digital transformation will require the right people, processes, technology, and data. You need to carefully consider how these four components work together and separately, as well as how you want them to operate for your business going forward.

The process starts with evaluating your business goals, and then identifying the key insights from within them. This will help you build a framework for understanding where your products or services fit in in the market, or what the key elements of your business are.

Never underestimate the power of well-implemented IT infrastructure. The right technology can help increase your business’ efficiency and productivity, streamline your daily operations, and make your employees’ day-to-day tasks easier, all thanks to the power of digital data and technology. The result? A better customer experience, which will draw more customers to your company in the long run.

Get started on the road to digital transformation

To keep ahead of the competition and continue to serve your customers satisfactorily, it’s clear that you need to start thinking about your digital transformation strategy.

The IT specialists at BCS365 are the experts you need to start creating a roadmap to digitally transform your business. Get in touch with them today and get started on your digitization journey.